Refund policy

Returns

For our Florita la Flora collection, returns are possible within 14 days after you receive your package, provided the item is unused and in its original packaging. To initiate a return, please email us at info@floritalaflora.nl with your order number and a brief reason for the return. You’re responsible for return‑shipping costs, so please use a trackable service and keep your proof of postage until your refund is complete.

Please note that custom-made or personalised orders cannot be returned or exchanged. This applies to items that have been specially made, altered or personalised according to your individual wishes and agreed upon with us before purchase.

All Florita la Flora items are made to order / pre-order. This means your item is only made once your order has been placed. Because of this, we kindly encourage you to review your order carefully and contact us with any questions before purchasing. This helps us avoid unnecessary returns and waste, which is better for both you and us.

Please send returns to:

Florita la Flora
Loevestein 104
1082 XL Amsterdam
The Netherlands

Refunds

Once we’ve received and inspected your return, we’ll process your refund within 14 days, excluding original shipping fees. Refunds will be made to the original payment method. Depending on your bank or payment provider, it may take a few extra days for the credit to appear in your account.

Lost Returns

We’re not responsible for returns lost in transit. Always use a trackable shipping service and keep your receipt until your refund has been processed.

Complaints

If you have any concerns about our products or service, please contact us at info@floritalaflora.nl or via Instagram DM (@floritalaflora). Please include your order number and purchase date so we can assist you as quickly as possible.

We take every complaint seriously and will always do our best to find a suitable solution.

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Refund policy

Returns

Refunds

Lost Returns

Complaints

Availability